Customer Care

Customer Care

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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manual Potential as a text book Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public servicesA Training Manual for Library Staff Pat Gannon-Leary, Michael McCarthy. Brannon, S. (2006) a#39;How working in retail made me a better librariana#39;, One- Person Library 23(2): 6a€“8. Gardner ... a#39;A walk in the stacks: real-life scenarios and how to deliver good customer service in thema#39;, AALL Spectrum 12(8): 20a€“31. ... a better service for citizens and businesses, a better deal for the taxpayera#39;, available at: ( accessed 1 October 2009).

Title:Customer Care
Author:Pat Gannon-Leary, Michael McCarthy
Publisher:Elsevier - 2010-03-15


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