Despite representing a fairly small fraction of global tourism activity, the cruise sector has been experiencing a steady growth rate over the last years. The 1st International Cruise Conference (ICC) and its proceedings documented here face the changes which accompany this process of growth. The corresponding refereed papers are organized under the following themes: New trends and innovations, human resource management, information technology and standardization. The underlying motivation behind this collection of works is to bridge the gap between cruise theory and practice, by providing a aliving research agendaa aligned with the cruise sectoras realities and needs.319-339 Deutsch, M. (1958), Trust and Suspicion, Journal of Conflict Resolution, 2, pp. ... 8-10 Heskett, J.L., Sasser, W.E. aamp; Schlesinger, L.A. (1997), The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, anbsp;...
|Title||:||Cruise Sector Growth|
|Publisher||:||Springer Science & Business Media - 2009-10-21|