Cruise Management

Cruise Management

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Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operatorsa€™ back-offices and for cruisersa€™ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.This serves as a matrix for the weekly employee schedule. ... (Weidemann, 2007) Implementation and Maintenance After having conducted these steps, the schedule coordinator has ... Some benefits created by ESS are listed below ( Shiftplanning, 2010; Kappix, 2010): Reduce overtime expenses Create schedules in lessanbsp;...

Title:Cruise Management
Author:Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen
Publisher:Springer Science & Business Media - 2011-11-03


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