Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and donats, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.Using words like what, why, and how are excellent choices to ensure your questions are open-ended. Scripting and the ... Almost every customer service opportunity ends with a staff member saying, aMy pleasure, aafter being thanked by a customer . The lucrative hotel industry is yet another example . Many front desk andanbsp;...
|Title||:||Critical Conversations in Healthcare: Scripts & Techniques for Eeffective Interprofessional & Patient Communication|
|Publisher||:||Sigma Theta Tau - 2014-06-06|