Crisis Management in the New Strategy Landscape

Crisis Management in the New Strategy Landscape

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Crisis management is often viewed as a short-term response to a specific event. While that is a part of the crisis management process, Crisis Management in the New Strategy Landscape takes a long term approach and offers a strategic orientation to crisis management. The text follows a four stage crisis management framework: Landscape survey (anticipating crisis events), strategic planning (setting up the crisis management team and plan), crisis management (addressing the crisis when it occurs), and organizational learning (applying lessons from crisis so they will be prevented, or at least mitigated in the future). Features a Benefits - Strategic approach used throughout the text - New trends in crisis management - Material on business ethics - What to do after the crisis - Case studies and vignettes at the beginning and end of each chapterIn the United States, RIMa#39;s BlackBerry is a leader in the more than $15 billion mobile data service market. ... calling for financial compensation similar to what online auctioneer eBay had paid when it faced extensive service outages in 1999 .

Title:Crisis Management in the New Strategy Landscape
Author:William Crandall, John E. Spillan
Publisher:SAGE - 2009-05-15


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