Creating the Customer-driven Library

Creating the Customer-driven Library

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Building libraries on the bookstore model.Customer Service and the Library Staff Coffmana#39;s article goes on at some length to extol Amazona#39;s great customer ... This, however, is only one aspect of customer service. ... Translated into a real-life library operation, what does this mean?

Title:Creating the Customer-driven Library
Author:Jeannette A. Woodward
Publisher:American Library Association - 2005


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