Building libraries on the bookstore model.Customer Service and the Library Staff Coffmana#39;s article goes on at some length to extol Amazona#39;s great customer ... This, however, is only one aspect of customer service. ... Translated into a real-life library operation, what does this mean?
|Title||:||Creating the Customer-driven Library|
|Author||:||Jeannette A. Woodward|
|Publisher||:||American Library Association - 2005|