Long-term service agreements (LTSAs) for the maintenance of capital-intensive equipments, such as, gas turbines, medical equipments, aircraft and locomotive engines, are gaining wide acceptance. A typical LTSA contract spanning a period of 5-20 years makes a provider be responsible for fully maintaining customers' equipments. Effective management of LTSAs is very important, since these equipments are vital to the basic infrastructure and the economy of a country. This dissertation develops a rigorous framework for effectively managing the service delivery of LTSAs. Without a rigorous framework, the provider is exposed to extensive losses and endangers end-consumers' lives.Autobytel.com Inc., signed an agreement with Toyota Motor Corp., to make Toyotaa#39;s Extra Care extended-service contracts on the Japanese car makera#39;s vehicles purchased through Autobytel.com (Wall Street Journal, Jul 7, 1999). Ford Motoranbsp;...
|Title||:||Creating Optimal Service Delivery Strategy of Long-term Service Agreements from Risk Management Perspective|
|Publisher||:||ProQuest - 2007|