Examines the qsecretsq of superior customer service organizations.A Book about Taking Care of the People who Take Care of the Customers Jim Poisant. vocating is for managers to understand that people have common and unique training requirements. Your challenge then is to examine your organizationa#39;sanbsp;...
|Title||:||Creating and Sustaining a Superior Customer Service Organization|
|Publisher||:||Greenwood Publishing Group - 2002|