Corporate Restructuring is a practical approach to rescuing troubled companies and driving underperforming companies to top performance. It combines proven restructuring strategies with rigorous theoretical analysis. This book explains how to set and achieve asset, staffing, sales and profit goals. Topics include diagnostic tools to identify the root cause of problems, the human dynamics that cause a company to thrive or wither, customer service and relationship marketing, customer intelligence systems, new product development, process mapping, continuous process improvement and re-engineering as well as integrating IT into corporate strategy. It is also discussed how to find the resources needed to keep a company alive during restructuring and how to use bankruptcy offensively and defensively. Corporate Restructuring emphasizes execution. All the restructuring theories in the world weigh less than a simple plan, well executed.To take the pressure off shoppers at Planet Honda in Union, New Jersey, the receptionist issues those who want it a aJust Lookinga badge that tells sales people to back off. The owner of Planet says the magic happens when the customers take off the aJust Lookinga badge. ... Leadership comes from the top and if executives dona#39;t value customer service no one else in the organization will . While it may beanbsp;...
|Publisher||:||Springer Science & Business Media - 2009-10-03|