Based on scores of personal, behind-the-scenes interviews with today's training leaders, this guide can be used to develop training environments that help employees meet and exceed service expectations, adjust to changing roles and new technologies, and respond to current and future global pressures. Includes insightful profiles of ambitious, state-of-the-art training programs, such as how Saturn Corporation qSaturnizesq employees to ensure high levels of customer satisfaction.ditional key that gives us the opportunity to strive toward perfect customer service. ... Importantly, it features programs that highlight the values of American Express Travel Related Services which include ... For example, the core curriculum is made up of several courses introducing American Express employees to the Blue anbsp;...
|Title||:||Corporate Quality Universities|
|Author||:||Jeanne C. Meister|
|Publisher||:||Irwin Professional Publishing - 1994|