Thomas Friedman has the business world buzzing about the flat world that is the new business landscape. Today's companies need radically different strategies in order to compete and win. Corporate Agility provides the answer. Charles Grantham and Jim Ware are founders of the Work Design Collaborative, a renowned thinktank that helps companies achieve new levels of workforce productivity. Some of their high-profile members include Accenture, Agilent Technologies, IBM Global Services, Herman Miller, Hewlett Packard and Spherion Corporation. The strategies in this book are forward-thinking and field-tested - the result of a 5-year research project conducted by the Work Design Collaborative.... 227-229 customer information, sharing of, 64 customer relationship management (CRM), 114 customers and change, 18 communication with, 8 customer service, 178 ... 151-153 docking stations, laptop, 73 Drucker, Peter, 244 Duratec engine, 110 Eames, Charles and Ray, 117, 118, 119 Eckel, Russ on Ford Motor Company, 109-110 on union leadership, 110a111 e-Collaboration program (IBM), 1 14anbsp;...
|Author||:||Charles E. Grantham, James P. Ware, Cory Williamson|
|Publisher||:||AMACOM Div American Mgmt Assn - 2007-01-01|