A collection of papers from the COOP 2002 conference. This conference was mainly devoted to the following issues: the gap between virtual and material artefacts in human collaboration; collaboration among mobile actors; the WWW as a platform for co-operative systems; and more.A lot of the booking work is done by the agent when the customer is not there, as it is time-consuming and requires ... Once a quote form has been completed by the agent, it is then sent out to the customer as a letter or email. ... or query certain components of the product, or add detail (for example, requesting a room with a view at a hotel) before the deposit is given. ... At the same time, itineraries have to change because of issues to do with the booking; again, this involves a lot ofanbsp;...
|Title||:||Cooperative Systems Design|
|Publisher||:||IOS Press - 2002-01-01|