This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.All diagrams in this publication are intended to provide an illustration of ITIL Service Management Practice concepts ... and the service lifecycle Figure 2.7 ITSM monitor control loop Figure 2.8 Bernard-Doppler service improvement levels ofanbsp;...
|Title||:||Continual service improvement|
|Publisher||:||The Stationery Office - 2007-05-30|