Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.CRM is a challenge because it needs companies to become customer-centric and put together unrelated information ... Customer. Success. Story. At Verizon Wireless, we helped automate their mobile phone sales and service call centers anbsp;...
|Title||:||Comdex Call Center Training Course Kit (With Cd)|
|Publisher||:||Dreamtech Press - 2003-05-12|