Explains in detail the outsourcing process for IT Professionals, from forging and sustaining solid relationships, to running successful IT projects using the latest innovations in outsourcing practiceFigure 12.1 Product-service mixtures from what the customer actually receives. ... An IT service is, according to the ITIL v3 definition (aITIL Definition: IT Service (v1, v2, v3)a, 2010): aA Service provided to one or more customers, by an IT serviceanbsp;...
|Title||:||Collaboration in Outsourcing|
|Author||:||Sjaak Brinkkemper, Slinger Jansen|
|Publisher||:||Palgrave Macmillan - 2012-02-13|