Collaboration in Outsourcing

Collaboration in Outsourcing

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Explains in detail the outsourcing process for IT Professionals, from forging and sustaining solid relationships, to running successful IT projects using the latest innovations in outsourcing practiceFigure 12.1 Product-service mixtures from what the customer actually receives. ... An IT service is, according to the ITIL v3 definition (a€œITIL Definition: IT Service (v1, v2, v3)a€, 2010): a€œA Service provided to one or more customers, by an IT serviceanbsp;...

Title:Collaboration in Outsourcing
Author:Sjaak Brinkkemper, Slinger Jansen
Publisher:Palgrave Macmillan - 2012-02-13


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