The third edition of this clearly structured case book has been expanded and updated, and includes an introduction to the analysis of operations management cases. Key areas of operations management are dealt with, including new areas such as operations strategy, performance measurement and TPM.Case date 2002 Birmingham International Airport Robert Johnston In the space of just 30 minutes every weekday, around ... staffed, dealing with the many queries, such as people wanting to know if their plane is on time, the location of a bank or hotel, ... Passengers flow through the lounges, passport control and security checks, and use toilets, duty free shops and ... agreeing slot allocations with the airlines, developing and implementing safety management systems and keeping theanbsp;...
|Title||:||Cases in Operations Management|
|Publisher||:||Pearson Education - 2003|