This workbook will enable managers to: Am explain the meaning and significance of customer care; Am identify their internal and external customers; Am identify their customers' expectations and any areas in which they are failing to meet them; Am provide an effective lead for their team in raising the standard of customer care; Am ensure that they and theirr team members perform to a high standard in customer-contact situations.It is about ability, training, commitment, attitude and many other things, most of which the manager can influence. ... 3 a Higher managers not setting the right policies on customer care is a problem of culture. b Supervisors not giving the right sort of lead or example ... quiz. Answer 1 Customers are the people whom we are paid to serve, whether or not they actually buy the goods or services we produce.
|Title||:||Caring for the Customer SS3|
|Publisher||:||Routledge - 2012-09-10|