With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. *Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management *Well-structured and easy to follow *Fully revised and updatedc A customer care programme must start at the top, because without a commitment from every level of management, no customer care programme can ... It is about ability, training, commitment, attitude and many other things, most of which the manager can influence. ... quiz. Answer 1 Customers are the people whom we are paid to serve, whether or not they actually buy the goods or services we produce.
|Title||:||Caring for the Customer|
|Author||:||Howard Senter, Jane Edmonds|
|Publisher||:||Routledge - 2002-10|