Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worldas most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITILAr AsISO/IEC lists a set of required capacity management deliverables AsITIL outlines what should be done in capacity management Asthis book starts to describe how to do it Covers details of what capacity management is all about: Aswhat is capacity management Aswhy do it a benefits and cost-benefit analysis Ashow to do it a data-flows and activities Aswho does it a roles and perspectives Asimplementation, maintenance, improvement, tools Provides comprehensive templates and checklists: Asobjectives, interfaces and data-flows, sub-practices and activities Asmetrics, application sizing parameters, data for modelling Asdeliverables, reports, CMMI levels, KPIs, risk matrix Assample capacity plan1.4.1 Processes, functions and activities Because ITIL covers the full service lifecycle, there are a high number of subject areas, ... 8 ITILV3 definitions are: ac A process is aa structured set of activities designed to accomplish a specific objective.
|Title||:||Capacity Management - A Practitioner Guide|
|Publisher||:||Van Haren - 2009-07-29|