qTCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry-- A Systems Approach provides a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. The guidebook provides practical tools to transit agencies on a variety of workforce issues, including workforce strategies that enhance organizational processes, performance metrics to evaluate the impact of workforce strategies, image management techniques that improve perceptions of the public transportation industry, and benchmarking processes that allow for continuous organizational improvement. The guidebook is separated into modules that may be used independently or together in the form of the fully integrated guidebook. The modules address the following areas: strategies for recruitment, retention, training and development, and professional capacity building (Module 1); metrics to evaluate the effectiveness of human resource practices adopted or contemplated (Module 2); reflections and strategies that pertain to image management (Module 3); and a framework for an ongoing benchmarking process (Module 4). In addition, separate editable metrics scorecards are included that allow for input of metrics ratings tailored to match the specific situation of the organization using the scorecards. These scorecards can be found at http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=3288. Information across the modules is in the form of example successful programs, state-of-the-art initiatives, industry effective practices, and directions to implement and measure those practices. The results of this research may be used by human resource professionals and transportation policy makers in implementing more effective human resource business-planning processesq--Foreword.OPM: Developed a workforce planning model that any organization can use. ... Create an internal team to guide the development of the system or select an outside vendor. ... In both workforce and succession planning, management identifies important competencies and KSAs for each critical position in the organization (primarily leadership positions in ... Capturing and categorizing knowledge is a timeconsuming process, though some programs can automate aspects of this process.
|Title||:||Building a Sustainable Workforce in the Public Transportation Industry— A Systems Approach|
|Author||:||Candace Blair Cronin|
|Publisher||:||Transportation Research Board - 2013|