Bridging the Soft Skills Gap

Bridging the Soft Skills Gap

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Solve the number one problem with today's young workforcea€”the soft skills gap The number one challenge with today's young talent is a problem hiding in plain sight: the ever-widening soft skills gap. Today's new, young workforce has so much to offera€”new technical skills, new ideas, new perspective, new energy. Yet too many of them are held backa€”and driving the grown-ups crazya€”because of their weak soft skills. Here's what managers say: qThey just don't know how to behave professionallyq qThey arrive late, leave early, dress inappropriately, and spend too much time on social mediaq qThey know how to text but they don't know how to write a memoq qThey don't know what to say and what not to say or how to behave in meetingsq qThey don't know how to think, learn, or communicate without checking a deviceq qThey don't have enough respect for authority, and don't know the first thing about good citizenship, service, or teamworkq Soft skills may be harder to define and measure than hard skills, but they are just as critical. People get hired because of their hard skills but people get fired because of their soft skills. Managers ask: qWhy should it be my problem to teach these soft skills? They should have learned these things from their parents or in school. How can teach these soft skills when I don't even remember how I learned them myself?q Here's the bad news: Setting a good example or simply telling young workers they need to improve isn't enough, nor is scolding them or pointing out their failings in an annual review. Here's the good news: You can teach the missing basics to today's young talent. Now, based on more than twenty years of research, Bruce Tulgan, renowned expert on the millennial workforce, offers concrete solutions to help managers teach the missing basics of professionalism, critical thinking, and followershipa€”complete with ninety-two step-by-step lesson plans designed to be highly flexible and easy to use. Tulgan's research and proven approach has show that the key to teaching young people the missing soft skills lies in breaking down critical soft skills into their component parts, concentrating on one small component at a time, with the help of a teaching-style manager. Almost all of the exercises can be done in less than an hour within a team meeting or an extended one-on-one. The exercises are easily modified and customized and can be used in many different ways: as take-home exercises for any individual or group to guide one-on-one discussions with direct-reports in the classroom as written exercises or group discussions Managersa€”and their young employeesa€”will find themselves returning to their favorite exercises over and over again. One exercise at a time, managers will build up the most important soft skills of their new, young talent. These critical soft skills can make the difference between mediocre and good, between good and great, between great and one of a kind.The organization is surely not a model of diversity, but it is a model of incredible soft skills throughout the organization. ... how he would do a great job in a role where what matters most is cleanliness, fresh hot food, and great customer service.

Title:Bridging the Soft Skills Gap
Author:Bruce Tulgan
Publisher:John Wiley & Sons - 2015-08-25


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