Bridges to the Customeras Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.Commonsense Uncontested Strategies to Guarantee Your Customera#39;s Satisfaction: Outsell, Outsmart and Outcompete the Competition by Doing ... I needed a debit card to pay Nigeria Immigration Service (NIS) for my international passport (only Zenith and UBA issued the card as at then) and had to ... Ever smiling, she came back to me now and again to reassure me that my card would soon be ready.
|Title||:||BRIDGES to the Customer's Heart|
|Publisher||:||Trafford Publishing - 2011-05-25|