... Lamination Defects Cut in Half Customer Care Center Repeat Calls and Unnecessary Transfers SBC Ameritech Featured Speaker SBC ... Faster Installation of DSL High-Speed Internet Access SBC Reduction in Tele- Communications phone Installation Lead Time The ... Customer response times slashed and avoided millions of dollars in labor costs In just eight weeks, no-cost actions were identifiedanbsp;...
|Title||:||Breakthrough Business Results With MVT|
|Author||:||Charles W. Holland|
|Publisher||:||John Wiley & Sons - 2005-04-01|