New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Performance series.Creating a Culture of Accountability and Excellent Customer Service David Lawrence Butler. our game, continue our education about the industry, and proffer care to our associates. While running large inbound and outbound shops at several outstanda ing Fortune 500 companies such as Citicorp, American Express, and Bank of America I scanned through industry publications, met with call center alliance members, and called and worked hard to locate great informa a tion to do myanbsp;...
|Title||:||Bottom-line Call Center Management|
|Author||:||David Lawrence Butler|
|Publisher||:||Routledge - 2004|