Best Practices in Customer Service

Best Practices in Customer Service

4.11 - 1251 ratings - Source

aquot;reengineeredaquot; our customer service department. As part of the change, senior management purchased a aquot;cutting edgeaquot; computer server for our area. The problems are: 1) the server still has no uninterruptible power supply (UPS) and 2) theanbsp;...

Title:Best Practices in Customer Service
Author:Ron Zemke John A. Woods
Publisher:AMACOM Div American Mgmt Assn -


You Must CONTINUE and create a free account to access unlimited downloads & streaming