aquot;reengineeredaquot; our customer service department. As part of the change, senior management purchased a aquot;cutting edgeaquot; computer server for our area. The problems are: 1) the server still has no uninterruptible power supply (UPS) and 2) theanbsp;...
|Title||:||Best Practices in Customer Service|
|Author||:||Ron Zemke John A. Woods|
|Publisher||:||AMACOM Div American Mgmt Assn -|