On the front lines of customer service, every day presents new and unexpected challengesaand even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: Achieve the mindset required for Hero-Class serviceac Understand the customer's expectationsaand exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.There are two words of advice that all good customer service reps and salespeople know: shut up. Learning to be quiet ... Leta#39;s take an example from the sales world and then look at how the principle applies to customer service. One of myanbsp;...
|Title||:||Be Your Customer's Hero|
|Publisher||:||AMACOM Div American Mgmt Assn - 2015-04-22|