Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer service back to the bone to reveal the essential tools necessary to become customers' true champions.How to Deliver a Knockout Customer Experience and Hammer the Competition Simon Hazeldine, Chris J. Norton. 5. Reader Boards and Display ... Those that can prepare your customer for when they do get through a aPlease have your customer number readya etc. 7. Payment ... For example, call centres will now often manage customer payments whether by cheque, debit card or credit card. This is ananbsp;...
|Title||:||Bare Knuckle Customer Service|
|Author||:||Simon Hazeldine, Chris J. Norton|
|Publisher||:||Cabal Group Limited - 2008-08-01|