Claudia H. Deutsch. ... a#39;a#39;Putting the Service-Profit Chain to Work.a#39;a#39; Harvard Business Review, March/April 1994. The three-pronged relationship be- tween service and profit is profit and growth, customer loyalty with cus- tomer satisfaction, andanbsp;...
|Title||:||Assimilating New Leaders|
|Publisher||:||AMACOM Div American Mgmt Assn -|