Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Supporting the IT value chain 4.A supporting data architecture 5. A supporting systems architecture 6. Patterns for IT Enablement 7. Conclusion .Measuring ITIL: measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives. Victoria ... Winniford M. SLM solutions: a buyera#39;s guide: the professionala#39;s resource for service level management.
|Title||:||Architecture & Patterns for IT Service Management, Resource Planning, and Governance|
|Author||:||Charles T. Betz|
|Publisher||:||Elsevier - 2011|