The cause of the auto repair, or an excessive charge for auto repair, may be due to several causes: 1} a defect or defects in manufacturing; 2) a wrong diagnosis of the trouble by the garage or repair shop; 3) the practice of replacing rather than anbsp;...
|Title||:||Applications of Quality Control in the Service Industries|
|Author||:||A. C. Rosander|
|Publisher||:||CRC Press - 1985-12-20|