This research study was conducted to identify if the skills defined in the Illinois Occupational Skill Standard: Information Technology Operate Cluster (IOSS:ITOC) accurately reflect those used by Computer Support Specialists working in a repair depot environment and which of these skills were most important. Fifty-seven respondents employed as Computer Support Specialists completed the questionnaire that mirrored the skills identified in the IOSS:ITOC. The skills were divided into six categories: monitoring, administration, change management, operations, maintenance, task management and troubleshooting. The results were divided into low, moderate, and high importance. The results indicate that sub-skills associated with diagnosis and repair were of high importance while those associated with customer service a data integrity were of low or moderate importance.No sub- skills in this category were considered of low importance. 1.00 2.00 3.00 4.00 17 18 19 20 21 22 ai Mean for sub-skills 17-22 Figure 4 - Operations Data Results Maintenance In the maintenance category, respondent indicated thatanbsp;...
|Title||:||An Assessment of Information Technology Skills for the Computer Support Specialist|
|Author||:||Alan D. Hoover|
|Publisher||:||ProQuest - 2008|