This book examines the process of assessing if and how well students and library users are learning from the resources the library provides. The book provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction and includes detailed examples from actual outcomes assessment programs.In satisfaction surveys, there can be a probing of how customers rate the library in a few specific areas; the list is much shorter and more general than found in a service quality questionnaire. The intention of satisfaction surveys is to identify ifanbsp;...
|Title||:||An Action Plan for Outcomes Assessment in Your Library|
|Author||:||Peter Hernon, Robert E. Dugan|
|Publisher||:||American Library Association - 2002-01|