In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. ac Includes case studies and vivid, firsthand experiences and anecdotes ac Presents chapters modularly organized into subtopics for easy readingThe epic battles that are sure to ensue to transform todaya#39;s organization into a customer-focused service provider will melt the resolve of most leaders. The customer-focused leader must have the moral courage to challenge long-heldanbsp;...
|Title||:||America's Service Meltdown: Restoring Service Excellence in the Age of the Customer|
|Publisher||:||ABC-CLIO - 2010-06-16|