Also, guest comments a good or bad a are more meaningful when the employee can be identified by name. ... A guest appreciation day could be held once a month with billeting providing snacks or a cake in the lobby. ... housekeeper, the attentive ear of the manager when a guest complains a these expressions of courtesy carry that message loud and clear. ... Courtesy can be catching. j^j Eleanor R. Under is assigned to the services division, Directorate of Housing and Services, anbsp;...
|Title||:||Air Force engineering & services quarterly|
|Author||:||Air Force Institute of Technology (U.S.). Civil Engineering School|