The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.Delivering IT Services Using ITIL, PRINCE2 and DSDM Atern Stationery Office, Great Britain. ... improvement process Metrics and feedback Key SLA: Service level agreement UC: Underpinning contract Figure 1.1 The ITIL world SDP: Serviceanbsp;...
|Title||:||Agile Project and Service Management|
|Author||:||Stationery Office, Great Britain. Office of Government Commerce|
|Publisher||:||The Stationery Office - 2010|