Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering

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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.The whats and hows for each matrix are as follows: Pre-Design Phase: OPR ( what), BoD (how); Design Phase: BoD (what), ... Documentation [construction checklists, functional performance tests, training, Oaamp;M manual, systems manual] ( how). ... There are many methods for assisting the owner in developing the OPR, some of which might include workshops with key stakeholders, questionnaires, groupanbsp;...

Title:Advances in The Human Side of Service Engineering
Author:Louis Freund, Wojciech Cellary
Publisher:AHFE Conference - 2014-07-19


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