Promotes the theory that superior customer service leads to a superior business organisationWhen Hill learned that other banks had started refusing to accept large numbers of coins or were charging customers to do so, he saw an opportunity. ... In 2005 Andy Rooney on 60 Minutes, the most watched TV show in America, featured a segment on Commerce Banka#39;s coin counting. ... Most large firms in the world use voice activated systems to prevent a live person from having to talk to the customer.
|Title||:||Achieving Excellence Through Customer Service|
|Publisher||:||Best Sellers Publishing - 1996-12-01|