The results for faculty and staff on both the survey and focus group sessions shared some similarities and dissimilarities on their rating of the dimensions of quality service. For instance, 73.70% of the faculty and 74.90% of the staff were qtruly satisfiedq with dimension of Courtesy while about twice the percentage of faculty---13.15% were qtruly dissatisfiedq with the dimension of Access compared to 7.50% for the staff.The Ziethaml et ala#39;s section is designed with the inclusion of the ten service quality dimensions in mind. These survey questions seek to determine if there is any statistically significant difference between faculty and staff in the dimensions of quality service in addition to their overall customer satisfaction with IT department of HCC. ... This typically results in clustered responses towards the middle of a scale and consequently makes it particularly problematic to detect changes over time, anbsp;...
|Title||:||Acceptance of Technology, Quality, and Customer Satisfaction with Information Technology Department in a Community College: A Case Study|
|Publisher||:||ProQuest - 2007|