Dishonesty does not pay, and in the wake of headlines involving the likes of Enron, WorldCom and Tyco, organizations need to establish ways of maintaining cultures where open, honest communication is the norm. This handbook demonstrates how readers can maintain an environment in which employees speak their mind without fearing reprisal, and truthfulness and accountability show themselves for what they are: business assets. The authors offer a toolbox of strategies that can be used to improve an organization's ability to confront and resolve difficult issues. Provocative and sensitive issues are also addressed, including dealing with a difficult or even dishonest boss, qagreeing to disagreeq, and accepting criticism without becoming defensive. Many examples, both positive and negative, are given, along with scenarios, anecdotes and quotations.Building a Corporate Culture that Values Straight Talk and Rewards Integrity Larry Johnson, Bob Phillips. have done more research ... You cana#39;t let these clients push you around in the name of good customer service, Maggie. Trust me. I knowanbsp;...
|Author||:||Larry Johnson, Bob Phillips|
|Publisher||:||AMACOM Div American Mgmt Assn - 2003|