The Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership. The book also deals with three other important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the professional standards of the Chartered Institute of Personnel and Development (CIPD) for Managing for Results which is one of the main sections of the Leadership and Management set of standards. It therefore provides a complete presentation of all that students need to know to pass that examination, which is an essential portal to chartered membership of the CIPD. It also deals with the subject areas covered by the Management Standards Centre.employees are customers of other employees and they all provide services to other employees. ... For example, an agreement for an HR department could set out standards under the following headings: ac level of response to requests for help or guidance in areas such as recruitment, training, handling disciplinary cases and grievances, and health and safety; ac the time taken to prepare and agree roleanbsp;...
|Title||:||A Handbook of Management and Leadership|
|Author||:||Michael Armstrong, Tina Stephens|
|Publisher||:||Kogan Page Publishers - 2005|