A Guide to Open311

A Guide to Open311

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EverythingCivics, is born out of the personal practical experience of Rakesh, after becoming frustrated when his wife fell down on a broken footpath while going for a morning jog. He tried to report the issue to the city officials and found no result in a convenient way. Being a tech savvy guy who truly believes in using technology to solve the problems, he began to wonder if there are technologies out there in countries like USA a Europe, but those technologies where not easy a affordable for countries like India, they also did not address the cultural and language issues which countries like India have; after doing much research and talking to couple of his friends, inspired by ideas which already has been implemented in countries like USA, UK and others, he decided to build a platform that lets anybody to click a photo and report an issue to the Municipal Corporation and get the problems fixed. This book serves as a bible for anyone who interested in getting a global perspective around a€œNon-emergency Servicesa€ a use of Open311 protocols by different councils. It also provides complete insight about implementation of Open311 issue reporting apps like HeyGov!, FixCity, Fix 311, FixMyStreet.CA, FixMyStreet NZ and many more... This book is divided into five major sections 1. Everything about the Non-emergency Services 2. Understanding Open311 3. Open311 applications 4. Other aspects of EverythingCivics 5. These sections further unfold into 8 chaptersAs we know, a 311 service is a nonemergency service that offers citizens timely support for situations that are not strictly serious in nature. ... and sinkholes on the roads, abandoned and stolen vehicle issues and the parking law enforcement, to name a few. ... This not only helps the citizens to get a quick response, but also helps government departments to focus on their job ... According to Kristin Gonzenbach, the Director of Process Improvement, Dekalb County, GA, a€œIf we can reduceanbsp;...

Title:A Guide to Open311
Author:Rakesh Patel
Publisher:Partridge Publishing - 2015-03-06


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