Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.Your training experience needs to be memorable for your customer service participants also, leaving them with the necessary knowledge and skills ... and skill level of those you have chosen to have primary contact with the Customer, your organizations most precious commodity. ... This manual will provide you with a valuable treasure of resources to inject into your own programs, creating enthusiasm, anbsp;...
|Title||:||50 Activities for Achieving Excellent Customer Service|
|Author||:||Darryl S. Doane, Rose D. Sloat|
|Publisher||:||Human Resource Development - 2003-01-01|