10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creating satisfied, loyal customers. From front line motivation to building trust to tackling difficult problems, this book hits all the key customer satisfaction bases. Loaded with useful examples, exercises, and worksheets, readers will find powerful ways to reconnect to their organizations and discover fresh insight into their career.You can use open- or closed-ended questions to help you clarify or define a situation. Closed-ended questions are worded to solicit a short, quick, yes or no type answer. Examples: Did you receive the merchandise? Did you order online?
|Title||:||10 Steps to Successful Customer Service|
|Publisher||:||American Society for Training and Development - 2010|